[Moving Mountains] ILS Impact on Delivery Volume

[Stock-Kupperman, Gretel]

Hello all,

I oversee a physical delivery operation for an organization of public and school libraries, many of which belong to a large integrated library system consortia with 80 members.  We are looking at the system parameters of our integrated library system to figure out ways to manage our delivery volume.  At present, we deliver close to 8 million items a year, which is up about four-hundred percent from ten years ago.

I'm looking for any experiences people have in limiting delivery through changing how your ILS handles requests.   Have you limited patron requests?  Changed or unified loan rules?  Made other changes or restrictions?

As an FYI, we have patron-initiated borrowing, no ability to cancel holds, varying limits on borrowing limits, and several different loan rules in use among the 80 libraries in our consortia.  We are working on tightening up some of this, but I'd like to know if there are other approaches.

Thanks in advance for your thoughts.

Gretel Stock-Kupperman
Director of Member Services
Metropolitan Library System

630-734-5139
630-734-5050 fax
http://www.mls.lib.il.us<http://www.mls.lib.il.us/>
AIM, Yahoo:gretelsk

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