[Moving Mountains] ILS Impact on Delivery Volume

[Lori Ayre]

There are lots of things you can do including:

1.  Specify some categories of material as "unholdable" or some number of
items associated with a bib record as unholdable so you always have some on
the local shelf.
2.  Limit the number of items that can be filled at one time
3.  Limit the number of active holds that a patron can have at one time.
4.  Manage the routing sequence (how the holds are filled) so that it works
with your delivery schedule such that holds are filled by libraries that are
"up-route" from the pick up location - that way they can be delivered same
day along the route without having to be sorted.
5.  If an item is available at the desired pick-up location, make sure that
that is the library that gets assigned request.
6.  Give a higher priority to requests that specify the pickup location
where the item is currently available.  This can be controversial because
patrons may see their location on the queue change.
7. Make some types of items "float" so that they live at whichever
branch/library to which they are returned.
8. Make items automatically renew (or allow extra renewals) when there are
no requests/holds on it.
9. Limit the number of days that an item will wait for pickup on the holds
shelf.
10.For patrons that don't pick up items that they have requested, charge
them a fee or take away their right to place requests (after some procedure
in which they are warned of course).
11. Only allow people to place requests on items if they use phone or email
notification and shorten the days it will wait for pickup (some libraries
leave it on the holds shelf for 10 days partly because their notification is
sometimes via snail mail so it takes a couple days before they even know it
is there.)

Off the top of my head....

Lori Ayre

On Mon, Dec 21, 2009 at 1:39 PM, Stock-Kupperman, Gretel <
stockg at mls.lib.il.us> wrote:

>  Hello all,
>
>
>
> I oversee a physical delivery operation for an organization of public and
> school libraries, many of which belong to a large integrated library syst=
em
> consortia with 80 members.  We are looking at the system parameters of our
> integrated library system to figure out ways to manage our delivery volum=
e.
> At present, we deliver close to 8 million items a year, which is up about
> four-hundred percent from ten years ago.
>
>
>
> I=92m looking for any experiences people have in limiting delivery through
> changing how your ILS handles requests.   Have you limited patron request=
s?
> Changed or unified loan rules?  Made other changes or restrictions?
>
>
>
> As an FYI, we have patron-initiated borrowing, no ability to cancel holds,
> varying limits on borrowing limits, and several different loan rules in u=
se
> among the 80 libraries in our consortia.  We are working on tightening up
> some of this, but I=92d like to know if there are other approaches.
>
>
>
> Thanks in advance for your thoughts.
>
>
>
> Gretel Stock-Kupperman
>
> Director of Member Services
>
> Metropolitan Library System
>
>
>
> 630-734-5139
>
> 630-734-5050 fax
>
> http://www.mls.lib.il.us
>
> AIM, Yahoo:gretelsk
>
>
>
> _______________________________________________
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>
>
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