[Fwd: [Moving Mountains] New list subscriber has a question]

[Corner, Dean]

Here in Maine, the wheels are back on the bus!  Delivery service to the
entire state resumed on August 31 after a 6 week suspension.

Our original courier, Velocity Express, did not win the contract for
services and another company took over in mid-July.  That company tanked
after less than 2 weeks on the job.  It was in way over its head which
was a worry for me right from the start.

The next highest bidder, Records Management Center, was interviewed over
the course of a couple of weeks and came into the process with a fair
amount of hesitation because they knew what had happened with the 2
previous companies.  RMC signed a contract with Maine and, after a bumpy
first week, is servicing all 35,000 square miles with very few problems.


We had quite a bit of newspaper and TV coverage of the delivery
suspension because of the huge inconvenience for the public over
resource sharing and online requesting.  I figured the bad publicity was
a positive because people who didn't know about libraries and
interlibrary loan got the full picture!

Dean


 
 
Dean Corner
 
Director of Reader and Information Services
Maine State Library
64 State House Station
Augusta, ME 04333-0064
207-287-5604
207-287-5615 fax

-----Original Message-----
From: movingmountains-bounces at swonlibraries.org
[mailto:movingmountains-bounces at swonlibraries.org] On Behalf Of Anne K.
Abate
Sent: Wednesday, September 16, 2009 9:58 AM
To: Moving Mountains
Subject: [Fwd: [Moving Mountains] New list subscriber has a question]

The list is still active!  I'm not sure why it was not archiving.  We
checked and fixed that problem, so it will be archiving once again.

I hope to see some discussion on this, because I am really interested as
well.  We just had to "suspend" our delivery service because it was
getting too expensive for our ever-decreasing budget.

What are the rest of you doing?




Anne

-------- Original Message --------
Subject: [Moving Mountains] New list subscriber has a question
Date: Tue, 15 Sep 2009 16:21:04 -0400
From: Carrie Haverman <chaverman at dcls.org>
To: <movingmountains at swonlibraries.org>

Hello,
I joined the list today, but noticed the archives don't contain any
messages after Oct 2007.  Is the list still active?

Introduction: I plan and deploy delivery services to 24 locations spread
across three counties in PA.  We employe 2.25 FTE delivery drivers and
have 2 vehicles responsible for 2 daily delivery routes.

I'm seeking any sort of metrics and efficiency studies for material
delivery.  What's generally working and what isn't?
I'm also seeking ideas for route planning software.
I'd love to hear from any libraries that bill the cost of the delivery.

Looking forward to any responses in any format.  If I can share
anything, like my own current costs, plans, and struggles, just ask.

Warm regards,
C

Carrie Haverman, District Consultant
Capital Area Library District
Dauphin County Library System
101 Walnut St.  Harrisburg, PA 17101
phone: 717.234.4961 x106
fax: 717.234.7479
chaverman at dcls.org

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--
Anne K. Abate, Ph.D.  Executive Director SWON Libraries (serving
Southwest Ohio and Neighboring Libraries)
10815 Indeco Drive, Suite 200
Cincinnati, OH 45241-2926
anne at swonlibraries.org
Voice 513-751-4422
Fax 513-751-0463
www.swonlibraries.org
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