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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Lori,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks for this response! Some of these things we have thought
of, and some we had not. I appreciate it.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-Gretel<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Lori Ayre
[mailto:loriayre@gmail.com] <br>
<b>Sent:</b> Monday, December 21, 2009 4:04 PM<br>
<b>To:</b> Stock-Kupperman, Gretel<br>
<b>Cc:</b> movingmountains@swonlibraries.org<br>
<b>Subject:</b> Re: [Moving Mountains] ILS Impact on Delivery Volume<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>There are lots of things you can do including:<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>1. Specify some categories of material as
"unholdable" or some number of items associated with a bib record as
unholdable so you always have some on the local shelf.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>2. Limit the number of items that can be filled at one
time<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>3. Limit the number of active holds that a patron can
have at one time.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>4. Manage the routing sequence (how the holds are
filled) so that it works with your delivery schedule such that holds are filled
by libraries that are "up-route" from the pick up location - that way
they can be delivered same day along the route without having to be sorted.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>5. If an item is available at the desired pick-up
location, make sure that that is the library that gets assigned request.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>6. Give a higher priority to requests that specify the
pickup location where the item is currently available. This can be
controversial because patrons may see their location on the queue change.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>7. Make some types of items "float" so that
they live at whichever branch/library to which they are returned.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>8. Make items automatically renew (or allow extra renewals)
when there are no requests/holds on it.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>9. Limit the number of days that an item will wait for
pickup on the holds shelf.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>10.For patrons that don't pick up items that they have
requested, charge them a fee or take away their right to place requests (after
some procedure in which they are warned of course).<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>11. Only allow people to place requests on items if they use
phone or email notification and shorten the days it will wait for pickup (some
libraries leave it on the holds shelf for 10 days partly because their
notification is sometimes via snail mail so it takes a couple days before they
even know it is there.)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Off the top of my head....<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Lori Ayre<o:p></o:p></p>
<div>
<p class=MsoNormal>On Mon, Dec 21, 2009 at 1:39 PM, Stock-Kupperman, Gretel
<<a href="mailto:stockg@mls.lib.il.us">stockg@mls.lib.il.us</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello
all,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
oversee a physical delivery operation for an organization of public and school
libraries, many of which belong to a large integrated library system consortia
with 80 members. We are looking at the system parameters of our
integrated library system to figure out ways to manage our delivery
volume. At present, we deliver close to 8 million items a year, which is
up about four-hundred percent from ten years ago.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I’m
looking for any experiences people have in limiting delivery through changing
how your ILS handles requests. Have you limited patron
requests? Changed or unified loan rules? Made other changes or
restrictions? <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>As
an FYI, we have patron-initiated borrowing, no ability to cancel holds, varying
limits on borrowing limits, and several different loan rules in use among the
80 libraries in our consortia. We are working on tightening up some of
this, but I’d like to know if there are other approaches.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks
in advance for your thoughts.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt'>Gretel Stock-Kupperman</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt'>Director of Member Services</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt'>Metropolitan Library System</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt'>630-734-5139</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt'>630-734-5050 fax</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt'><a href="http://www.mls.lib.il.us/" target="_blank">http://www.mls.lib.il.us</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt'>AIM, Yahoo:gretelsk</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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<p class=MsoNormal><o:p> </o:p></p>
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