SWON Libraries sponsored and co-sponsored events for the library community http://www.swonlibraries.org/events/ Whether you want a refresher of the basics or are looking for new and different ways to manage and lead others in your organization, this interactive one day workshop helps supervisors, managers and team leaders to grow their management and leadership skills fast. Get the “Knowledge Before the Need” by learning ways to help you better manage yourself and others. You will leave this workshop with techniques and phraseology that you’ll begin using the very next day at work! Whether you have been managing others for 10 years or 10 days, you’ll benefit from attending this seminar! Participants will learn and begin to master: * Proven management techniques and powerful strategies you need to become a stronger, more confident and respected leader * The use of Personality Styles in creating more effective communication with employees and management * The use of Recognition and Rewards in motivating and retaining employees * Turning around employee attitude and performance problems by focusing on the problem and by maintaining your self control * How to effectively coach and give constructive feedback to employees * How to organize and run meetings that people want to attend * Building a “team culture” with activities that can be used in meetings and staff development days http://www.swonlibraries.org/viewevent?id=1363 http://www.swonlibraries.org/viewevent?id=1363 ROYAL (Reviewers of Young Adult Literature) is a group of professional librarians and educators from the Greater Cincinnati Area who meet regularly to share information about books we have read. It is an Interest Group of SWON Libraries and is open to all interested parties. The members are school and public librarians who serve young adults and children. ROYAL meets on the 2nd Tuesday of odd-numbered months (January, March, etc.). How it works: Publishers send copies of their new titles to the ROYAL group. These books are aimed at the target audience of YA readers, grades 7-12 (some publishers also send titles for primary, elementary, professional and adult levels). At each meeting, reviews from the last set of books are reviewed orally. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received. Two copies of the reviews are sent to the publisher, and one copy is kept in the archives. The member gets to keep the books that she or he reviews. Most of the reviewers add the books to their library's collection. Most members add close to $1,000 worth of free books to their home libraries. http://www.swonlibraries.org/viewevent?id=985 http://www.swonlibraries.org/viewevent?id=985 ROYAL (Reviewers of Young Adult Literature) is a group of professional librarians and educators from the Greater Cincinnati Area who meet regularly to share information about books we have read. It is an Interest Group of SWON Libraries and is open to all interested parties. The members are school and public librarians who serve young adults and children. ROYAL meets on the 2nd Tuesday of odd-numbered months (January, March, etc.). How it works: Publishers send copies of their new titles to the ROYAL group. These books are aimed at the target audience of YA readers, grades 7-12 (some publishers also send titles for primary, elementary, professional and adult levels). At each meeting, reviews from the last set of books are reviewed orally. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received. Two copies of the reviews are sent to the publisher, and one copy is kept in the archives. The member gets to keep the books that she or he reviews. Most of the reviewers add the books to their library's collection. Most members add close to $1,000 worth of free books to their home libraries. http://www.swonlibraries.org/viewevent?id=1220 http://www.swonlibraries.org/viewevent?id=1220 Professionals in organizations report that they attend an average of 62 meetings or taskforces per month. Because these meetings are often run ineffectively or are called when not necessary, those same professionals report that they spend at least part of the time in those meetings daydreaming, dozing, arriving late, leaving early, or missing the meetings entirely. It’s fair to say that meetings have a bad reputation. So managing a meeting effectively is a core skill every facilitator should possess. This 2-hour workshop will discuss the different types of meetings, when to employ each type, the use of agendas and other communication tools, and how to facilitate. Your meetings may not be fun, but they will be effective and worthwhile after the completion of this workshop and no one will be dozing. http://www.swonlibraries.org/viewevent?id=1294 http://www.swonlibraries.org/viewevent?id=1294 The Programming for Very Young Children Interest Group is made up of area Children's Librarians and staff who gather together to discuss everything from Library Babies and Toddler Time to brain development and childhood literacy. http://www.swonlibraries.org/viewevent?id=1251 http://www.swonlibraries.org/viewevent?id=1251 This presentation is designed to help you organize your grant proposal from the initial stage to follow-up reporting. Learn how to: • Identify funding sources • Plan and prepare your proposal • Follow guidelines and application procedures • Match your request to the funders interests • Avoid common mistakes that can keep you from being funded • Make your proposal stand out http://www.swonlibraries.org/viewevent?id=1352 http://www.swonlibraries.org/viewevent?id=1352 Participants will understand the Customer Service Philosophy statement and how it applies to their service role in the Library; participants will understand their role in assisting external and internal customers; participants will understand the Proactive Customer Service stages, phrases and attitudes and how it is used with various communication situations and with different customers. Our Library's value is to excel in customer service. Proactive Customer Service utilizes very specific attitudes, behaviors, and phrases on the phone, through email, and face-to-face with internal and external customers to meet customers at their point of need so as to excel in customer service. In this 1.5 hour workshop participants will work on scenarios utilizing the 5 Step "Stages, Phrases, and Attitudes" to perfect this sure fire solution to customer service success. http://www.swonlibraries.org/viewevent?id=1368 http://www.swonlibraries.org/viewevent?id=1368 Join your fellow Personnel Directors, HR experts, and Directors for lunch and a discussion about all those issues that only you know about! http://www.swonlibraries.org/viewevent?id=1372 http://www.swonlibraries.org/viewevent?id=1372 This class will reveal techniques and practical tips on how to think of your job with a fresh outlook. Job satisfaction is directly related to workplace productivity, retention, and job success. This class looks at introspective ways to gain a positive and enthusiastic attitude toward coming to work every day. Communication guidelines and tips on how to reverse negativity and conflict will give attendees a basis for accomplishing their performance goals with less effort and stress. Learning the secrets of how to take charge of your career path and propel your performance to greater heights will renew each attendee's desire to do better than average. http://www.swonlibraries.org/viewevent?id=1379 http://www.swonlibraries.org/viewevent?id=1379 Library book clubs should make books come alive and be a jumping-off point for more reading, learning and enjoying. Book clubs are a great way to connect with your patrons and to reconnect you and your patrons to books. Find ways to pick titles, prepare and plan for your club meetings and borrow and share your experiences with colleagues. Hands on opportunities will show participants ways to use book clubs to promote the library and its services. Find out how websites like librarything.com can help you pick, share and promote your book discussions. If you’re ready to start a book club or you want to take your library book club to another level, this workshop is for you! http://www.swonlibraries.org/viewevent?id=1347 http://www.swonlibraries.org/viewevent?id=1347 PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE. This introductory seminar will take a snapshot look at Web 2.0 social networking tools including blogs, wikis, RSS, feed aggregators (e.g. Google Reader), tagging and social bookmarking (del.icio.us). These are rapidly becoming essential parts of the librarian's toolkit for communication and building community. Don't be left behind! Learn what they do, what their main features are, and how they can be used inside the organization. Examples from libraries and other industries will illustrate the discussion. A brief look at up-and-coming developments will also be included. Recommendations for additional reading will be made. Critical Learning Questions What is "social networking", and how does it differ from "social media"? What are the differences between blogs and wikis, and what would these tools be used for? What are the differences between feed aggregators and social bookmarking? What are the obstacles to implementing these tools inside the organization? http://www.swonlibraries.org/viewevent?id=1270 http://www.swonlibraries.org/viewevent?id=1270 Take a tour of innovative library design throughout the SWON Libraries region this summer. Several of our libraries have redesigned their spaces or are in entirely new buildings. We have selected one library from each type to feature in this summer series. If you attend ALL FOUR of the library events, you will be registered to attend the wrap-up session FOR FREE. If you register for the series with the link below, you are registering for ALL FIVE SESSIONS described. (To register for individual workshops, see the descriptions posted on the SWON Libraries events list under each individual date.) Innovation in Library Design--Complete Series May 23, 2008 Sinclair Community College Dayton, Ohio 9:30 a.m. - 11:30 a.m. Hosted by Doug Kaylor, Librarian joined by the architect/project manager on this project, Alan Scherr. The Library at Sinclair Community College went through a radical re-design a couple of years ago. Join our host, Doug Kaylor, for a design oriented tour of this underground library. Highlights include: Starbucks (!) smack dab in the middle of the library; extensive computer workstations; glass-enclosed visible student classrooms and work areas; semi-circular all-in-one service desk; integration with other campus services. June 20, 2008 Ursuline Academy, Blue Ash, Ohio 2 p.m. - 4 p.m. Hosted by Librarian, Julie Burwinkel, joined by the architect, Ellen Costanzo. Ursuline Academy just completed a large remodeling project that moved the library right where it belongs--front and center when you enter the school. Join librarian Julie Burwinkel and the architect who designed the space, Ellen Costanzo, to learn about some of their interesting design decisions. See how placement can truly integrate library services into the mission of the organization. July 18, 2008 Boone County Public Library, Burlington, Kentucky 1:30 p.m. - 3:30 p.m. Hosted by Cindy Brown, joined by her space designer. This is your opportunity to get a thorough tour of the new Main Branch of the Boone County Public Library System. This prominent new building is bursting with new ideas and design concepts that have never been tried in our area. See first-hand: 100% self-check-out system; information kiosks that provide community information for patrons; new shelving concepts in the children's area; integrated snack areas. August 29, 2008 Lloyd Library and Museum, Cincinnati, Ohio 10 a.m. - 12:00 p.m. Hosted by Library Director, Maggie Heran The Lloyd Library and Museum is an historical gem of the Cincinnati area. The library recently went through a major remodeling so that its beautiful space would match its outstanding collections. Join Librarian, Maggie Heran, to learn about the design features she selected to highlight this wonderful asset. September 12, 2008 SWON Libraries Office, Blue Ash, Ohio 10 a.m. - 2:00 p.m. (lunch included) This is the wrap-up session of the entire series. Library design experts, Michelle Guillette and Anita Carroll will provide us with an overview of the construction and design process. Some of the things that they will cover include: --nuts and bolts issues with construction and planning that can cost a lot of money if you don't plan ahead and/or know what you're doing --how to transform a library on a budget --how to work with a designer to get the most out of your project Our speakers will also comment on all of the projects featured throughout the series, based on photos taken during the tours. http://www.swonlibraries.org/viewevent?id=1390 http://www.swonlibraries.org/viewevent?id=1390 Hosted by Doug Kaylor, Librarian, joined by the architect/project manager on this project, Alan Scherr. The Library at Sinclair Community College went through a radical re-design a couple of years ago. Join our host, Doug Kaylor, for a design oriented tour of this underground library. Highlights include: Starbucks (!) smack dab in the middle of the library; extensive computer workstations; glass-enclosed visible student classrooms and work areas; semi-circular all-in-one service desk; integration with other campus services. http://www.swonlibraries.org/viewevent?id=1391 http://www.swonlibraries.org/viewevent?id=1391 Today's discussion will center around "Promoting Outreach Services." Please bring handouts, flyers, and other promotional ideas you've used or are thinking of using to promote your services to the community, those you serve, and those you work with in the library. http://www.swonlibraries.org/viewevent?id=1360 http://www.swonlibraries.org/viewevent?id=1360 Topic: Technology in reference How is technology being used to enhance reference service: For on-site and off-site patrons?In academic, public, school or special libraries?What online tools work best? Which ones are problematic?What's on your wish list? Everyone is welcome to attend. http://www.swonlibraries.org/viewevent?id=1361 http://www.swonlibraries.org/viewevent?id=1361 In this high-content program you will learn how to develop your self-confidence and self-reliance levels to make your life easier and less stressful. This ‘experiential’ workshop will provide new insight to conflict management, relationship mastery, and having the confidence to make great decisions. All of this provided in a fun, relaxed and entertaining atmosphere with the use of games, exercises, music and humor as well as power-packed content. In this program we will: 1.Examine the importance of accepting responsibility in all aspects of our daily lives. What responsibility is and is not, and how it can empower people in amazing ways. 2. Harvest understanding of the concepts of judgment, fear, limitations and how they dis empower us. 3. Look closely at the aspects of criticism and how it affects us. We will learn empowering techniques to enhance our ability to give AND receive criticism gracefully. 4. Reap new insights on how to have the power and confidence to deal with conflict, whether with customers or co-workers. 5. Obtain great levels of team synergy and confidence by understanding how to empower other people. 6. Explore new ideas into effective decision making, with less dependence, and more confidence. This program is a must for anyone who works with customers or co-workers and wants to enjoy increased workplace morale, less stress, and more job enrichment. http://www.swonlibraries.org/viewevent?id=1362 http://www.swonlibraries.org/viewevent?id=1362 The is the year to be GREEN. Most people have embraced recycling in their homes. Many businesses are finding out that recycling can also be an economical advantage. Why haven't our libraries been able to take the plunge and go green? Join an expert in recycling and an area librarian to learn more about recycling options in our area and what libraries can do to improve their policies and practices. The workshop will include hands-on time for small discussions and idea development. This will be an active learning workshop--so come planning to participate. We will even use lunch as a learning experience in green living. http://www.swonlibraries.org/viewevent?id=1396 http://www.swonlibraries.org/viewevent?id=1396 Join other adult programmers for a discussion and sharing session at the Westwood branch of the Public Library of Cincinnati and Hamilton County. We will explore opportunities for libraries to collaborate across systems on programs, share programming ideas, discuss successes and difficulties, and share program planning tips. Interest groups are free and open to all interested parties, so please join our conversation! http://www.swonlibraries.org/viewevent?id=1257 http://www.swonlibraries.org/viewevent?id=1257 This workshop will cover many aspects of Electronic Marketing, including Website Best Practices and Email Marketing Rules of Engagement, as well as New Media Marketing Outreach Techniques, including Blogging, PodCasting, MySpace, YouTube, and other multimedia goodies that will help you reach new audiences and strengthen your ties with your current stakeholders. http://www.swonlibraries.org/viewevent?id=1353 http://www.swonlibraries.org/viewevent?id=1353 Join area Inter-Library Loan staff for an informal discussion of the new innovations and old challenges at your library! As with all interest groups, the Inter-Library Loan Interest Group is free and all interested parties are welcome. Questions? Please feel free to contact Erin Smith, Chair of the ILL Interest Group, at (859)572-6365 or smithe2@nku.edu. http://www.swonlibraries.org/viewevent?id=911 http://www.swonlibraries.org/viewevent?id=911 Publishers send copies of their new titles to the Children's Literature Review Interest Group. These books are aimed at the target audience of children from birth through age 11. The group gathers every other month to select books and read reviews. At each meeting reviews from the last set of books are shared with the group. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received from the publishers. The written reviews are sent electronically to the publishers. The participating member gets to keep the books that they review. Most of the reviewers add the books to their library's collection or use the books in their classroom. Most members will add close to $800 worth of free books to their libraries each year. There is an annual charge to participate. This charge will be assessed at the February meeting each year. The charge will be $20 for librarians at SWON Libraries member libraries, $20 for teachers, $50 for librarians at non-member libraries. http://www.swonlibraries.org/viewevent?id=1315 http://www.swonlibraries.org/viewevent?id=1315 Participants will identify their personal communication style through pre-work and will then identify communication styles of co-workers; participants will learn ways to adapt their communication styles to improve working relationships. Ineffective communication @ work often results in limited cooperation and teamwork; lower productivity; increased job turnover and absenteeism; tension and those nasty rumor mills. That is why it is crucial "we say what we mean and mean what we say" and that we realize that communication is not over when we finish delivering our message. Communication is a 2-way street filled with non-verbal language, innuendos, and lots of assumptions. This 2-hour workshop will examine each participant's individual communication style and will discuss how to adapt that style to your coworker and manager's style for smoother sailing. Bottom line, we hope to minimize communication faux pas. http://www.swonlibraries.org/viewevent?id=1365 http://www.swonlibraries.org/viewevent?id=1365 The Ethnic Library Staff Interest Group is an informal group that discusses the issues and concerns of ethnic librarians and library staff. This group is open to ethnic librarians and staff from all library settings. Meetings are free. Please join us for networking, resource sharing and more! http://www.swonlibraries.org/viewevent?id=1387 http://www.swonlibraries.org/viewevent?id=1387 Hosted by Librarian, Julie Burwinkel, joined by the architect, Ellen Costanzo. Ursuline Academy just completed a large remodeling project that moved the library right where it belongs--front and center when you enter the school. Join librarian Julie Burwinkel and the architect who designed the space, Ellen Costanzo, to learn about some of their interesting design decisions. See how placement can truly integrate library services into the mission of the organization. http://www.swonlibraries.org/viewevent?id=1392 http://www.swonlibraries.org/viewevent?id=1392 This class will convey the importance of excellent customer service to the Library's mission and will emphasize how good working relations with coworkers directly impact service to our customers. Attendees will learn listening techniques, open-ended questioning, and paraphrasing or restating to determine an information need. Attendees will also learn how to use positive responses to set the tone of a conversation and create a pleasant image, plus how to conduct follow-up conversations to make sure the customer is satisfied. Telephone skills and E-mail etiquette will also be topics of this training. http://www.swonlibraries.org/viewevent?id=1290 http://www.swonlibraries.org/viewevent?id=1290 Objective: Increase the comfort level of staff when interacting with patrons; provide staff with diplomatic and consistent approaches for addressing customer behaviors; increase staff sensitivity to the cultural diversity of our patrons; provide written tools to help engage customers and resolve customer problems. Description: Working with customers can be the most rewarding aspect of the job and the most stressful aspect of the job. Learning the PROCESS is designed to give public service staff the tools needed to work with customers day-in and day-out. The PROCESS is being proactive and respectful; establishing ownership for the area; and resolving problems in a consistent manner all the while remaining safe and secure and hopefully stress free. The PROCESS is a new technique designed to get staff from behind the circulation and reference desk and into the public arena at least every 30 minutes to survey the area for safety and security reasons as well as to offer proactive customer service. http://www.swonlibraries.org/viewevent?id=1298 http://www.swonlibraries.org/viewevent?id=1298 While meetings are wonderful vehicles for developing new ideas and concepts and processes, they can also be grueling and painful if the vehicle used to extract these wonderful ideas is not finely tuned. This 2-hour workshop will present several concept generating tools meant to help preserve the sanity of facilitators and participants everywhere. While Running Effective Meetings-Part I is not a prerequisite, participants should have basic knowledge of how to run a meeting. http://www.swonlibraries.org/viewevent?id=1295 http://www.swonlibraries.org/viewevent?id=1295 ROYAL (Reviewers of Young Adult Literature) is a group of professional librarians and educators from the Greater Cincinnati Area who meet regularly to share information about books we have read. It is an Interest Group of SWON Libraries and is open to all interested parties. The members are school and public librarians who serve young adults and children. ROYAL meets on the 2nd Tuesday of odd-numbered months (January, March, etc.). How it works: Publishers send copies of their new titles to the ROYAL group. These books are aimed at the target audience of YA readers, grades 7-12 (some publishers also send titles for primary, elementary, professional and adult levels). At each meeting, reviews from the last set of books are reviewed orally. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received. Two copies of the reviews are sent to the publisher, and one copy is kept in the archives. The member gets to keep the books that she or he reviews. Most of the reviewers add the books to their library's collection. Most members add close to $1,000 worth of free books to their home libraries. http://www.swonlibraries.org/viewevent?id=986 http://www.swonlibraries.org/viewevent?id=986 ROYAL (Reviewers of Young Adult Literature) is a group of professional librarians and educators from the Greater Cincinnati Area who meet regularly to share information about books we have read. It is an Interest Group of SWON Libraries and is open to all interested parties. The members are school and public librarians who serve young adults and children. ROYAL meets on the 2nd Tuesday of odd-numbered months (January, March, etc.). How it works: Publishers send copies of their new titles to the ROYAL group. These books are aimed at the target audience of YA readers, grades 7-12 (some publishers also send titles for primary, elementary, professional and adult levels). At each meeting, reviews from the last set of books are reviewed orally. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received. Two copies of the reviews are sent to the publisher, and one copy is kept in the archives. The member gets to keep the books that she or he reviews. Most of the reviewers add the books to their library's collection. Most members add close to $1,000 worth of free books to their home libraries. http://www.swonlibraries.org/viewevent?id=1221 http://www.swonlibraries.org/viewevent?id=1221 This presentation is designed to help board members, understand their individual roles-- chair, vice chair, treasurer, secretary, general board member—within the context of the type of board they serve. You will gain clarity about specific job descriptions and learn best practices for that job that encourage teamwork within the board, and support mission and service to the community. http://www.swonlibraries.org/viewevent?id=1355 http://www.swonlibraries.org/viewevent?id=1355 Libraries face the continual challenge of making users and nonusers aware of collections and services. This is especially crucial at the time when people are looking to the Internet for solutions. This workshop will show how public and academic library staff can use marketing techniques to help increase awareness of their value. By the end of this workshop you will be able to: ** DESCRIBE what your library has to offer the community. ** CREATE a benefits-based "elevator speech" for communicating the value your library to local organizations. ** IDENTIFY 3-5 things you can do within the next 3-6 months to increase your visibility in the community. ** EXECUTE a good marketing plan on a tight budgeT. http://www.swonlibraries.org/viewevent?id=1342 http://www.swonlibraries.org/viewevent?id=1342 Interviewing can be one of the most dreaded situations on the face of the earth albeit walking across hot coals barefooted or driving cross country with no air-conditioning in a compact car. But interviewing can be an opportunity to discover your strengths and share those strengths with Managers and HR Reps in the organization in which you desire to work. You have more control in this process than you realize if you stop, take a deep breath, take time to prepare, and listen. This 2-hour workshop will carry you quickly through the nuts 'n bolts of preparing for, giving, and following up from an interview with the Public Library. Come prepared with a pencil and paper and lots of enthusiasm to turn your career around. http://www.swonlibraries.org/viewevent?id=1384 http://www.swonlibraries.org/viewevent?id=1384 Hosted by Cindy Brown, joined by her space designer. This is your opportunity to get a thorough tour of the new Main Branch of the Boone County Public Library System. This prominent new building is bursting with new ideas and design concepts that have never been tried in our area. See first-hand: 100% self-check-out system; information kiosks that provide community information for patrons; new shelving concepts in the children's area; integrated snack areas. http://www.swonlibraries.org/viewevent?id=1393 http://www.swonlibraries.org/viewevent?id=1393 This class will reveal techniques and practical tips on how to think of your job with a fresh outlook. Job satisfaction is directly related to workplace productivity, retention, and job success. This class looks at introspective ways to gain a positive and enthusiastic attitude toward coming to work every day. Communication guidelines and tips on how to reverse negativity and conflict will give attendees a basis for accomplishing their performance goals with less effort and stress. Learning the secrets of how to take charge of your career path and propel your performance to greater heights will renew each attendee's desire to do better than average. http://www.swonlibraries.org/viewevent?id=1380 http://www.swonlibraries.org/viewevent?id=1380 http://www.swonlibraries.org/viewevent?id=1208 http://www.swonlibraries.org/viewevent?id=1208 Each day at work we are evaluated on our ability to manage projects, priorities and deadlines. The success of the Library, our department/agency and often our career path is dependent upon our skill in getting the right things done at the right time. This 2.5-hour class will assist participants to identify their time management weaknesses and learn techniques to overcome those weaknesses as well as to juggle multiple deadlines and projects. http://www.swonlibraries.org/viewevent?id=1383 http://www.swonlibraries.org/viewevent?id=1383 CARGYS is an informal discussion group that meets regularly to share the best books for teens! Our discussions center around a theme and are open to all interested library staff. We hope to see you at our next meeting! http://www.swonlibraries.org/viewevent?id=1176 http://www.swonlibraries.org/viewevent?id=1176 Join area Catalogers for a discussion of what's new at your library! Topics to Discuss: TBA Interest Groups are open to all interested parties, so join us and share your tips and tricks! http://www.swonlibraries.org/viewevent?id=1226 http://www.swonlibraries.org/viewevent?id=1226 Join other Acquisitions staff for an afternoon of discussion and sharing. These meetings are an open forum to discuss challenges, successes, and issues facing Acquisitions departments in all types of libraries. http://www.swonlibraries.org/viewevent?id=1123 http://www.swonlibraries.org/viewevent?id=1123 Participants will develop an awareness and sensitivity to people with different cultural values, beliefs, traditions, or customs and norms. Utilizing interactive and experiential learning processes to challenge the assumptions participants make about people, this class will develop the skills employees need to work effectively in cross-cultural situations and diverse settings. http://www.swonlibraries.org/viewevent?id=1293 http://www.swonlibraries.org/viewevent?id=1293 Join area support staff for a discussion of issues, tips and tricks, and share ideas for the annual Support Staff Symposiums! As with all Interest Groups, the Support Staff Interest Group is free and all interested parties are welcome. Interested in what we do? Send your questions to our chair, Katy McBryan, at mcbryank1@nku.edu. http://www.swonlibraries.org/viewevent?id=996 http://www.swonlibraries.org/viewevent?id=996 Participants will understand the Customer Service Philosophy statement and how it applies to their service role in the Library; participants will understand their role in assisting external and internal customers; participants will understand the Proactive Customer Service stages, phrases and attitudes and how it is used with various communication situations and with different customers. Our Library's value is to excel in customer service. Proactive Customer Service utilizes very specific attitudes, behaviors, and phrases on the phone, through email, and face-to-face with internal and external customers to meet customers at their point of need so as to excel in customer service. In this 1.5 hour workshop participants will work on scenarios utilizing the 5 Step "Stages, Phrases, and Attitudes" to perfect this sure fire solution to customer service success. http://www.swonlibraries.org/viewevent?id=1369 http://www.swonlibraries.org/viewevent?id=1369 The Programming for Very Young Children Interest Group is made up of area Children's Librarians and staff who gather together to discuss everything from Library Babies and Toddler Time to brain development and childhood literacy. http://www.swonlibraries.org/viewevent?id=1252 http://www.swonlibraries.org/viewevent?id=1252 PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE. The first part of the seminar is entitled, “Don’t Let Other People Decide How You will Behave.” It will introduce the Assertive Communication Theoretical Model which is recognized as the most effective method of communication for the workplace. Everyone faces stressful and difficult situations every day no matter what the setting. Assertive communication theory recognizes that it is generally not the technical aspects of work that cause stress and frustration. It is in the interpersonal exchanges. With the use of assertive language and behavior, people find situations not only more manageable but more satisfying. The goal is for one to feel good about themselves, the people with whom they interact and the organization they represent. Critical Learning Questions How does one make a choice in how to respond? How does one effectively deal with criticism while still learning from it? What does one do when confronted by aggression? How does one respond to racist remarks or personal put-downs http://www.swonlibraries.org/viewevent?id=1271 http://www.swonlibraries.org/viewevent?id=1271 This highly interactive workshop is designed to provide techniques needed to understand the origin of conflict, conflict styles, communication dynamics and marketing your message. This training is appropriate for all levels of staff and volunteers. Program objectives include: • examining the areas of communication without anger • various approaches to communication and when to us • when and how to conduct “mini meetings” for effective results http://www.swonlibraries.org/viewevent?id=1356 http://www.swonlibraries.org/viewevent?id=1356 Publishers send copies of their new titles to the Children's Literature Review Interest Group. These books are aimed at the target audience of children from birth through age 11. The group gathers every other month to select books and read reviews. At each meeting reviews from the last set of books are shared with the group. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received from the publishers. The written reviews are sent electronically to the publishers. The participating member gets to keep the books that they review. Most of the reviewers add the books to their library's collection or use the books in their classroom. Most members will add close to $800 worth of free books to their libraries each year. There is an annual charge to participate. This charge will be assessed at the February meeting each year. The charge will be $20 for librarians at SWON Libraries member libraries, $20 for teachers, $50 for librarians at non-member libraries. http://www.swonlibraries.org/viewevent?id=1317 http://www.swonlibraries.org/viewevent?id=1317 Objective: Participants will practice the STAR technique of interviewing; will understand the importance of preparation, practice, and body language when interviewing. Description: As a follow-up to "Interviewing for Staff Part I- Putting Your Best Foot Forward", this 2.5 hour workshop allows participants to practice the STAR interviewing technique with the Library's HR Reps and receive feed back from the Reps and other participants. They will also discuss the importance of communicating your qualifications and skills to the interviewers while making certain your body language does not betray you. The facilitators will reveal what employers look for in an interview and when saying too much is just as dangerous as saying too little. This workshop is recommended for staff at all levels. Part I is not mandatory, but is highly recommended. http://www.swonlibraries.org/viewevent?id=1385 http://www.swonlibraries.org/viewevent?id=1385 PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE. The second part of the seminar is entitled, “What Was I thinking!” This session uses case studies to highlight examples of the importance of the skill of “reframing”. We do not have control over what happens to us in any given day, WHAT WE HAVE IS control over our responses whether they be to unreasonable requests, handling criticism, negotiating differences or any of the other situations we face. With a skill building approach, participants will learn how to take a situation, examine it from various perspectives, and choose a responsible, realistic and respectful response. Our goal is to use assertive communication to achieve personal effectiveness and good relationships in all our exchanges. Critical Learning Questions How does one make a choice in how to respond? How does one effectively deal with criticism while still learning from it? What does one do when confronted by aggression? How does one respond to racist remarks or personal put-downs? http://www.swonlibraries.org/viewevent?id=1272 http://www.swonlibraries.org/viewevent?id=1272 Hosted by Library Director, Maggie Heran The Lloyd Library and Museum is an historical gem of the Cincinnati area. The library recently went through a major remodeling so that its beautiful space would match its outstanding collections. Join Librarian, Maggie Heran, to learn about the design features she selected to highlight this wonderful asset. http://www.swonlibraries.org/viewevent?id=1394 http://www.swonlibraries.org/viewevent?id=1394 This class will convey the importance of excellent customer service to the Library's mission and will emphasize how good working relations with coworkers directly impact service to our customers. Attendees will learn listening techniques, open-ended questioning, and paraphrasing or restating to determine an information need. Attendees will also learn how to use positive responses to set the tone of a conversation and create a pleasant image, plus how to conduct follow-up conversations to make sure the customer is satisfied. Telephone skills and E-mail etiquette will also be topics of this training. http://www.swonlibraries.org/viewevent?id=1377 http://www.swonlibraries.org/viewevent?id=1377 ROYAL (Reviewers of Young Adult Literature) is a group of professional librarians and educators from the Greater Cincinnati Area who meet regularly to share information about books we have read. It is an Interest Group of SWON Libraries and is open to all interested parties. The members are school and public librarians who serve young adults and children. ROYAL meets on the 2nd Tuesday of odd-numbered months (January, March, etc.). How it works: Publishers send copies of their new titles to the ROYAL group. These books are aimed at the target audience of YA readers, grades 7-12 (some publishers also send titles for primary, elementary, professional and adult levels). At each meeting, reviews from the last set of books are reviewed orally. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received. Two copies of the reviews are sent to the publisher, and one copy is kept in the archives. The member gets to keep the books that she or he reviews. Most of the reviewers add the books to their library's collection. Most members add close to $1,000 worth of free books to their home libraries. http://www.swonlibraries.org/viewevent?id=987 http://www.swonlibraries.org/viewevent?id=987 ROYAL (Reviewers of Young Adult Literature) is a group of professional librarians and educators from the Greater Cincinnati Area who meet regularly to share information about books we have read. It is an Interest Group of SWON Libraries and is open to all interested parties. The members are school and public librarians who serve young adults and children. ROYAL meets on the 2nd Tuesday of odd-numbered months (January, March, etc.). How it works: Publishers send copies of their new titles to the ROYAL group. These books are aimed at the target audience of YA readers, grades 7-12 (some publishers also send titles for primary, elementary, professional and adult levels). At each meeting, reviews from the last set of books are reviewed orally. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received. Two copies of the reviews are sent to the publisher, and one copy is kept in the archives. The member gets to keep the books that she or he reviews. Most of the reviewers add the books to their library's collection. Most members add close to $1,000 worth of free books to their home libraries. http://www.swonlibraries.org/viewevent?id=1222 http://www.swonlibraries.org/viewevent?id=1222 Join other adult programmers for a discussion and sharing session at the Cold Spring branch of Campbell County Public Library. We will explore opportunities for libraries to collaborate across systems on programs, share programming ideas, discuss successes and difficulties, and share program planning tips. Interest groups are free and open to all interested parties, so please join our conversation! http://www.swonlibraries.org/viewevent?id=1258 http://www.swonlibraries.org/viewevent?id=1258 Learn the essentials for an effective strategic planning process to strengthen your organization and its effectiveness. This informative presentation will help you understand: why planning is important; who should be involved; factors affecting time requirements; process; communicating the plan internally and externally; plan implementation and evaluation. To maximize the benefits of this seminar bring: 1. Current planning documents, statements of Mission, Values and Vision. 2. General agency brochure http://www.swonlibraries.org/viewevent?id=1357 http://www.swonlibraries.org/viewevent?id=1357 Join area Inter-Library Loan staff for an informal discussion of the new innovations and old challenges at your library! As with all interest groups, the Inter-Library Loan Interest Group is free and all interested parties are welcome. Questions? Please feel free to contact Erin Smith, Chair of the ILL Interest Group, at (859)572-6365 or smithe2@nku.edu. http://www.swonlibraries.org/viewevent?id=912 http://www.swonlibraries.org/viewevent?id=912 Are you using the best tool for collaborating and sharing information? Are your existing tools cumbersome for sharing files, annotating them, supporting editorial discussions, and managing archiving and version control? Is there a lot of redundant effort? Is there a better way? Many organizations are turning to wikis to support communication, collaboration and shared knowledge bases for staff and work teams. Do you have just-in-time information that you need a way to track and share? Find out how wikis can help you deal with just-in-time information. The flexible nature of wikis makes them a great tool for creating instant intranets or web sites, team areas, or library/IT documentation areas. Find out about best practices for rolling out a wiki. Critical Learning Questions What are wikis and how are they used for creating a knowledgebase, team area, or an intranet? What are best practices for starting a wiki to ensure its successful? Find out where you test drive a wiki using either a hosted solution. Learn about tools to select the right wiki software for your organization? http://www.swonlibraries.org/viewevent?id=1273 http://www.swonlibraries.org/viewevent?id=1273 There isn't a day that goes by when you don't have some kind of conflict at work. Eighty percent of the time, it is so menial that we hardly give it a second thought and we go on with our day. Another 15 percent of the time, the conflict is more involved and some kind of mediation needs to take place. The remaining five percent of the time, the conflict is so serious that work screeches to a halt until a resolution is found. This 2.5-hour workshop will walk you through a 4-step process of resolving conflict at work so that the resolution is a win/win solution for you and the organization. http://www.swonlibraries.org/viewevent?id=1386 http://www.swonlibraries.org/viewevent?id=1386 Library design experts, Michelle Guillette and Anita Carroll will provide us with an overview of the construction and design process. Some of the things that they will cover include: --nuts and bolts issues with construction and planning that can cost a lot of money if you don't plan ahead and/or know what you're doing --how to transform a library on a budget --how to work with a designer to get the most out of your project Our speakers will also comment on all of the projects featured throughout the Innovations in Library Design series, based on photos taken during the tours. http://www.swonlibraries.org/viewevent?id=1395 http://www.swonlibraries.org/viewevent?id=1395 Participants will identify their personal communication style through pre-work and will then identify communication styles of co-workers; participants will learn ways to adapt their communication styles to improve working relationships. Ineffective communication @ work often results in limited cooperation and teamwork; lower productivity; increased job turnover and absenteeism; tension and those nasty rumor mills. That is why it is crucial "we say what we mean and mean what we say" and that we realize that communication is not over when we finish delivering our message. Communication is a 2-way street filled with non-verbal language, innuendos, and lots of assumptions. This 2-hour workshop will examine each participant's individual communication style and will discuss how to adapt that style to your coworker and manager's style for smoother sailing. Bottom line, we hope to minimize communication faux pas. http://www.swonlibraries.org/viewevent?id=1367 http://www.swonlibraries.org/viewevent?id=1367 Objective: Increase the comfort level of staff when interacting with patrons; provide staff with diplomatic and consistent approaches for addressing customer behaviors; increase staff sensitivity to the cultural diversity of our patrons; provide written tools to help engage customers and resolve customer problems. Description: Working with customers can be the most rewarding aspect of the job and the most stressful aspect of the job. Learning the PROCESS is designed to give public service staff the tools needed to work with customers day-in and day-out. The PROCESS is being proactive and respectful; establishing ownership for the area; and resolving problems in a consistent manner all the while remaining safe and secure and hopefully stress free. The PROCESS is a new technique designed to get staff from behind the circulation and reference desk and into the public arena at least every 30 minutes to survey the area for safety and security reasons as well as to offer proactive customer service. http://www.swonlibraries.org/viewevent?id=1299 http://www.swonlibraries.org/viewevent?id=1299 How many times have you wondered, am I getting my point across? are these students taking away the right information? This course will address the importance of the meeting facilitator. Our course will address the purpose of facilitation, how to effectively facilitate a meeting and the best practices to engage our listeners. Participants will dive into applied theories as well as real-world best practices that can applied in their places of work. Critical Learning Questions What is facilitation? How can a facilitator engage his/her audience? Are there current "best practices" that we can review to gain a better understanding of meaningful facilitation techniques? What theories exist that we can apply in our work practices? Are there any resources available for further research? http://www.swonlibraries.org/viewevent?id=1274 http://www.swonlibraries.org/viewevent?id=1274 PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE Every year, the search engines introduce new products, redesign their interfaces, change ranking algorithms, and add or remove search features. Some can significantly change search strategies and they type of results found. Keeping up with all the changes is a daily task. This seminar wades through all the news, new products, and changes and then highlights the most significant changes at each engine that effects search. Discover what has changed at Google, Yahoo!, Live Search, Ask, Gigablast, Exalead, and any new or upcoming search engines. Critical Learning Questions What are the most significant changes at the search engines in the last year? What impact do these have on search strategies? What new search capabilities are available? Are any new search engines worth exploring? http://www.swonlibraries.org/viewevent?id=1275 http://www.swonlibraries.org/viewevent?id=1275 What generational category do you fall into? What about your boss...your co-workers...your direct reports? Do you recognize any differences in work style, work habits or needs that are a result of the different generations that you represent? What are the strengths and challenges that result from those differences? http://www.swonlibraries.org/viewevent?id=1358 http://www.swonlibraries.org/viewevent?id=1358 Publishers send copies of their new titles to the Children's Literature Review Interest Group. These books are aimed at the target audience of children from birth through age 11. The group gathers every other month to select books and read reviews. At each meeting reviews from the last set of books are shared with the group. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received from the publishers. The written reviews are sent electronically to the publishers. The participating member gets to keep the books that they review. Most of the reviewers add the books to their library's collection or use the books in their classroom. Most members will add close to $800 worth of free books to their libraries each year. There is an annual charge to participate. This charge will be assessed at the February meeting each year. The charge will be $20 for librarians at SWON Libraries member libraries, $20 for teachers, $50 for librarians at non-member libraries. http://www.swonlibraries.org/viewevent?id=1318 http://www.swonlibraries.org/viewevent?id=1318 This class will reveal techniques and practical tips on how to think of your job with a fresh outlook. Job satisfaction is directly related to workplace productivity, retention, and job success. This class looks at introspective ways to gain a positive and enthusiastic attitude toward coming to work every day. Communication guidelines and tips on how to reverse negativity and conflict will give attendees a basis for accomplishing their performance goals with less effort and stress. Learning the secrets of how to take charge of your career path and propel your performance to greater heights will renew each attendee's desire to do better than average. http://www.swonlibraries.org/viewevent?id=1381 http://www.swonlibraries.org/viewevent?id=1381 CARGYS is an informal discussion group that meets regularly to share the best books for teens! Our discussions center around a theme and are open to all interested library staff. We hope to see you at our next meeting! http://www.swonlibraries.org/viewevent?id=1177 http://www.swonlibraries.org/viewevent?id=1177 PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE Take a look at the other side of Web 2.0: the new online Web services tools that make sharing, embedding, and collaborating easier online. Explore ways that Web-based software can be used within organizations to work together on projects and documents. See how to embed presentations, images, spreadsheets, lists, videos, RSS feeds, documents, and other information from one site into another. Investigate tracking options, comment capabilities, and remote hosting. See how other Web-based tools can be used to edit images, manage projects, create flowcharts, build databases, and convert files, all without needing to download and install software. Critical Learning Questions What range of Web-based software is available? How does such software track multiple versions? What shared editing capabilities are available? What special functions can be achieved using this software? http://www.swonlibraries.org/viewevent?id=1276 http://www.swonlibraries.org/viewevent?id=1276 Join area Catalogers for a discussion of what's new at your library! Topics to Discuss: TBA Interest Groups are open to all interested parties, so join us and share your tips and tricks! http://www.swonlibraries.org/viewevent?id=1227 http://www.swonlibraries.org/viewevent?id=1227 Join other Acquisitions staff for an afternoon of discussion and sharing. These meetings are an open forum to discuss challenges, successes, and issues facing Acquisitions departments in all types of libraries. http://www.swonlibraries.org/viewevent?id=1124 http://www.swonlibraries.org/viewevent?id=1124 Please join us to help to plan our meetings and events for 2009! http://www.swonlibraries.org/viewevent?id=1209 http://www.swonlibraries.org/viewevent?id=1209 PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE In a digital environment that produces endless amounts of structured and unstructured content, an organization must develop or refine a process that manages that content, and leverages it to the benefit of the organization's mission. Selecting a content management system (CMS) is an important part of this process, but there is much more that needs to be done beforehand to ensure the implementations is successful. Most importantly, any CMS consideration or implementation must first address the organization's people and processes. This pair of presentations presents a planned approach to deploying a CMS, focusing on the frequently overlooked issues of process and personnel. Part I of this two-part sequential program will address the roots and origins of content management; its role in an organization; its integration into, and synergy with, other organizational functions, and how to choose the best content management system for your organization. Critical Learning Questions: The pair of presentations will answer, or help participants answer, the following questions: What is "content" and why does it need to be managed? How does one define content management (CM)? What is the CM process? To what extent does CM integrate with the organization's personnel and organizational processes? What challenges do I need to address to successfully implement a CM project? How do I secure contributions and "buy in" to successfully implement a CM project? http://www.swonlibraries.org/viewevent?id=1277 http://www.swonlibraries.org/viewevent?id=1277 Join area support staff for a discussion of issues, tips and tricks, and share ideas for the annual Support Staff Symposiums! As with all Interest Groups, the Support Staff Interest Group is free and all interested parties are welcome. Interested in what we do? Send your questions to our chair, Katy McBryan, at mcbryank1@nku.edu. http://www.swonlibraries.org/viewevent?id=997 http://www.swonlibraries.org/viewevent?id=997 ROYAL (Reviewers of Young Adult Literature) is a group of professional librarians and educators from the Greater Cincinnati Area who meet regularly to share information about books we have read. It is an Interest Group of SWON Libraries and is open to all interested parties. The members are school and public librarians who serve young adults and children. ROYAL meets on the 2nd Tuesday of odd-numbered months (January, March, etc.). How it works: Publishers send copies of their new titles to the ROYAL group. These books are aimed at the target audience of YA readers, grades 7-12 (some publishers also send titles for primary, elementary, professional and adult levels). At each meeting, reviews from the last set of books are reviewed orally. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received. Two copies of the reviews are sent to the publisher, and one copy is kept in the archives. The member gets to keep the books that she or he reviews. Most of the reviewers add the books to their library's collection. Most members add close to $1,000 worth of free books to their home libraries. http://www.swonlibraries.org/viewevent?id=988 http://www.swonlibraries.org/viewevent?id=988 ROYAL (Reviewers of Young Adult Literature) is a group of professional librarians and educators from the Greater Cincinnati Area who meet regularly to share information about books we have read. It is an Interest Group of SWON Libraries and is open to all interested parties. The members are school and public librarians who serve young adults and children. ROYAL meets on the 2nd Tuesday of odd-numbered months (January, March, etc.). How it works: Publishers send copies of their new titles to the ROYAL group. These books are aimed at the target audience of YA readers, grades 7-12 (some publishers also send titles for primary, elementary, professional and adult levels). At each meeting, reviews from the last set of books are reviewed orally. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received. Two copies of the reviews are sent to the publisher, and one copy is kept in the archives. The member gets to keep the books that she or he reviews. Most of the reviewers add the books to their library's collection. Most members add close to $1,000 worth of free books to their home libraries. http://www.swonlibraries.org/viewevent?id=1223 http://www.swonlibraries.org/viewevent?id=1223 The Programming for Very Young Children Interest Group is made up of area Children's Librarians and staff who gather together to discuss everything from Library Babies and Toddler Time to brain development and childhood literacy. http://www.swonlibraries.org/viewevent?id=1253 http://www.swonlibraries.org/viewevent?id=1253 PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE. In a digital environment that produces endless amounts of structured and unstructured content, an organization must develop or refine a process that manages that content, and leverages it to the benefit of the organization's mission. Selecting a content management system (CMS) is an important part of this process, but there is much more that needs to be done beforehand to ensure the implementations is successful. Most importantly, any CMS consideration or implementation must first address the organization's people and processes. This pair of presentations presents a planned approach to deploying a CMS, focusing on the frequently overlooked issues of process and personnel. Part II of the program builds on Part I, and focuses on implementing a content management system into your organization, including involving key personnel; managing attitudes and expectations; workflow; and technology. Critical Learning Questions: The pair of presentations will answer, or help participants answer, the following questions: What is "content" and why does it need to be managed? How does one define content management (CM)? What is the CM process? To what extent does CM integrate with the organization's personnel and organizational processes? What challenges do I need to address to successfully implement a CM project? How do I secure contributions and "buy in" to successfully implement a CM project? http://www.swonlibraries.org/viewevent?id=1279 http://www.swonlibraries.org/viewevent?id=1279 Participants will develop an awareness and sensitivity to people with different cultural values, beliefs, traditions, or customs and norms. Utilizing interactive and experiential learning processes to challenge the assumptions participants make about people, this class will develop the skills employees need to work effectively in cross-cultural situations and diverse settings. http://www.swonlibraries.org/viewevent?id=1382 http://www.swonlibraries.org/viewevent?id=1382 Participants will understand the Customer Service Philosophy statement and how it applies to their service role in the Library; participants will understand their role in assisting external and internal customers; participants will understand the Proactive Customer Service stages, phrases and attitudes and how it is used with various communication situations and with different customers. Our Library's value is to excel in customer service. Proactive Customer Service utilizes very specific attitudes, behaviors, and phrases on the phone, through email, and face-to-face with internal and external customers to meet customers at their point of need so as to excel in customer service. In this 1.5 hour workshop participants will work on scenarios utilizing the 5 Step "Stages, Phrases, and Attitudes" to perfect this sure fire solution to customer service success. http://www.swonlibraries.org/viewevent?id=1370 http://www.swonlibraries.org/viewevent?id=1370 Participants will identify their personal communication style through pre-work and will then identify communication styles of co-workers; participants will learn ways to adapt their communication styles to improve working relationships. Ineffective communication @ work often results in limited cooperation and teamwork; lower productivity; increased job turnover and absenteeism; tension and those nasty rumor mills. That is why it is crucial "we say what we mean and mean what we say" and that we realize that communication is not over when we finish delivering our message. Communication is a 2-way street filled with non-verbal language, innuendos, and lots of assumptions. This 2-hour workshop will examine each participant's individual communication style and will discuss how to adapt that style to your coworker and manager's style for smoother sailing. Bottom line, we hope to minimize communication faux pas. http://www.swonlibraries.org/viewevent?id=1366 http://www.swonlibraries.org/viewevent?id=1366 PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE. ‘Green’ and ‘eco-friendly’ are two terms that are mentioned and discussed frequently in the media, in businesses, and by individuals today. ‘Going green’ is a trend that has arisen from a growing awareness that global warming is a pressing issue. It reflects the recognition that we all have an impact, and are impacted by it, and that each of us can take action to have a positive rather than a negative impact on the planet. But what does being ‘green’ mean for libraries and why is it important? How can libraries ‘go green’, especially if they are located in an older building, or one that they have minimal control over (in terms of electricity and water use, for example)? What should new libraries being build take into consideration? What have other libraries done? What are some relatively simple steps that you and your organization can take to be more environmentally friendly? How can you implement those steps in a cost-effective manner? This Click U Live! two-part seminar aims to answer these and other related questions. The first part will present the case for why it is beneficial for libraries to be ‘green’, not only from an environmental standpoint, but also from a health and cost effectiveness perspective. We will also look at case studies of other libraries that have taken steps to become more environmentally-friendly, and discuss what worked and what did not work for them and why. Critical Learning Questions What does ‘going green’ mean? Why is this relevant to libraries? What are the potential health and environmental impacts of not taking action? What steps have other libraries taken that have and have not worked? What can older libraries do vs. those that are just being built? What are easy steps that you and your organization can take to ‘go green’? How can you implement the recommended steps? How much time will it take and how much will it cost? http://www.swonlibraries.org/viewevent?id=1280 http://www.swonlibraries.org/viewevent?id=1280 This class will convey the importance of excellent customer service to the Library's mission and will emphasize how good working relations with coworkers directly impact service to our customers. Attendees will learn listening techniques, open-ended questioning, and paraphrasing or restating to determine an information need. Attendees will also learn how to use positive responses to set the tone of a conversation and create a pleasant image, plus how to conduct follow-up conversations to make sure the customer is satisfied. Telephone skills and E-mail etiquette will also be topics of this training. http://www.swonlibraries.org/viewevent?id=1378 http://www.swonlibraries.org/viewevent?id=1378 http://www.swonlibraries.org/viewevent?id=1259 http://www.swonlibraries.org/viewevent?id=1259 Objective: Increase the comfort level of staff when interacting with patrons; provide staff with diplomatic and consistent approaches for addressing customer behaviors; increase staff sensitivity to the cultural diversity of our patrons; provide written tools to help engage customers and resolve customer problems. Description: Working with customers can be the most rewarding aspect of the job and the most stressful aspect of the job. Learning the PROCESS is designed to give public service staff the tools needed to work with customers day-in and day-out. The PROCESS is being proactive and respectful; establishing ownership for the area; and resolving problems in a consistent manner all the while remaining safe and secure and hopefully stress free. The PROCESS is a new technique designed to get staff from behind the circulation and reference desk and into the public arena at least every 30 minutes to survey the area for safety and security reasons as well as to offer proactive customer service. http://www.swonlibraries.org/viewevent?id=1300 http://www.swonlibraries.org/viewevent?id=1300 Join area Inter-Library Loan staff for an informal discussion of the new innovations and old challenges at your library! As with all interest groups, the Inter-Library Loan Interest Group is free and all interested parties are welcome. Questions? Please feel free to contact Erin Smith, Chair of the ILL Interest Group, at (859)572-6365 or smithe2@nku.edu. http://www.swonlibraries.org/viewevent?id=913 http://www.swonlibraries.org/viewevent?id=913 Publishers send copies of their new titles to the Children's Literature Review Interest Group. These books are aimed at the target audience of children from birth through age 11. The group gathers every other month to select books and read reviews. At each meeting reviews from the last set of books are shared with the group. The participating reviewers get to choose books to read and review for the next meeting. The number of books taken is based on the number of reviewers at the meeting and the number of books received from the publishers. The written reviews are sent electronically to the publishers. The participating member gets to keep the books that they review. Most of the reviewers add the books to their library's collection or use the books in their classroom. Most members will add close to $800 worth of free books to their libraries each year. There is an annual charge to participate. This charge will be assessed at the February meeting each year. The charge will be $20 for librarians at SWON Libraries member libraries, $20 for teachers, $50 for librarians at non-member libraries. http://www.swonlibraries.org/viewevent?id=1319 http://www.swonlibraries.org/viewevent?id=1319 PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE. ‘Green’ and ‘eco-friendly’ are two terms that are mentioned and discussed frequently in the media, in businesses, and by individuals today. ‘Going green’ is a trend that has arisen from a growing awareness that global warming is a pressing issue. It reflects the recognition that we all have an impact, and are impacted by it, and that each of us can take action to have a positive rather than a negative impact on the planet. But what does being ‘green’ mean for libraries and why is it important? How can libraries ‘go green’, especially if they are located in an older building, or one that they have minimal control over (in terms of electricity and water use, for example)? What should new libraries being build take into consideration? What have other libraries done? What are some relatively simple steps that you and your organization can take to be more environmentally friendly? How can you implement those steps in a cost-effective manner? This Click U Live! two-part seminar aims to answer these and other related questions. The second part is a ‘how-to’ session that is aimed at helping attendees and their organization ‘go green’. Attendees will learn simple steps that they and their organization can take to be more environmentally friendly and improve the health of the occupants. We will then look at how these steps can be implemented. The recommendations will take into account cost and resource considerations, as well as environmental impact of each of the actions. Critical Learning Questions What does ‘going green’ mean? Why is this relevant to libraries? What are the potential health and environmental impacts of not taking action? What steps have other libraries taken that have and have not worked? What can older libraries do vs. those that are just being built? What are easy steps that you and your organization can take to ‘go green’? How can you implement the recommended steps? How much time will it take and how much will it cost? http://www.swonlibraries.org/viewevent?id=1281 http://www.swonlibraries.org/viewevent?id=1281 Join other members in a special preview book sale at the Friends' warehouse in Hartwell! Used books, CDs, audio and video tapes, DVD's, and books-on-tape will be sold at bargain prices. The Friends of PLCH offer hardback and paperback fiction in every genre: general fiction, mystery, horror, romance, science fiction and westerns. Their non-fiction collection covers a wide array of topics, such as art, biography, business, cooking, educational material, health and fitness, home improvement, military history, and travel, just to name a few. The Friends also offer an extensive collection of children’s books. Shop for books by your favorite authors or in your areas of interest. Feel free to come by just to browse. We’re sure you will find something which will appeal to you. The Friends of PLCH will sell bags at the sale and you are welcome to bring your own boxes. The Friends of PLCH will accept cash, Visa, Mastercard, or purchase orders as payment. The Friends of the Public Library of Cincinnati and Hamilton County is a non-profit organization dedicated to helping the Library make information and knowledge accessible to the communities it serves. The Friends purchases special library materials and equipment, and sponsors numerous programs throughout the year. Funds are generated by memberships, book and shop sales, and gifts and grants. If you would like to know more, please contact the Friends at 513-369-6035 or friendsofplch1@fuse.net. Please Note: Please park behind the Friends building or on the street. Please do not park in the beauty parlor lot, to the north of the Friends' Warehouse or Long's across Vine Street. Thank you in advance! http://www.swonlibraries.org/viewevent?id=1343 http://www.swonlibraries.org/viewevent?id=1343 Join area Inter-Library Loan staff for an informal discussion of the new innovations and old challenges at your library! As with all interest groups, the Inter-Library Loan Interest Group is free and all interested parties are welcome. Questions? Please feel free to contact Erin Smith, Chair of the ILL Interest Group, at (859)572-6365 or smithe2@nku.edu. http://www.swonlibraries.org/viewevent?id=1373 http://www.swonlibraries.org/viewevent?id=1373 Join area Inter-Library Loan staff for an informal discussion of the new innovations and old challenges at your library! As with all interest groups, the Inter-Library Loan Interest Group is free and all interested parties are welcome. Questions? Please feel free to contact Erin Smith, Chair of the ILL Interest Group, at (859)572-6365 or smithe2@nku.edu. http://www.swonlibraries.org/viewevent?id=1374 http://www.swonlibraries.org/viewevent?id=1374 Join area Inter-Library Loan staff for an informal discussion of the new innovations and old challenges at your library! As with all interest groups, the Inter-Library Loan Interest Group is free and all interested parties are welcome. Questions? Please feel free to contact Erin Smith, Chair of the ILL Interest Group, at (859)572-6365 or smithe2@nku.edu. http://www.swonlibraries.org/viewevent?id=1375 http://www.swonlibraries.org/viewevent?id=1375 Join area Inter-Library Loan staff for an informal discussion of the new innovations and old challenges at your library! As with all interest groups, the Inter-Library Loan Interest Group is free and all interested parties are welcome. Questions? Please feel free to contact Erin Smith, Chair of the ILL Interest Group, at (859)572-6365 or smithe2@nku.edu. http://www.swonlibraries.org/viewevent?id=1376 http://www.swonlibraries.org/viewevent?id=1376