Thursday, April 13th, 2006
9:30 a.m. - 12:00 noon
GCLC Office
Karen Albury, Deputy Director, Westerville Public Library
Roving reference, "just in time" collection development, cross-training, staff intranet and more of the latest developments at the Westerville Public Library will be the focus of this workshop. Join Karen Albury, the deputy director of WPL, who will share the reasons behind the changes-concepts that can be applied to any library. Find out what it means to "take ownership of a customer" or to be a "destination place." Learn how staff members participate in the planning and implementation of innovations.
NOTE: The content of this workshop is of general interest and suitable for all library staff.