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August 2nd
Handling Customer Complaints without Taking Things Personally
Handling Customer Complaints without Taking Things Personally
Thursday, March 20th, 2008
1:00 p.m. - 4:00 p.m.
SWON Libraries Office
Glen Horton has served as the Technology Coordinator for the SWON Libraries organization since 1999. His duties require him to have experience in a wide range of technologies. He is responsible for providing technology assistance, technology training, and facilitating shared projects within the SWON Libraries membership.
Libraries are increasingly dependent on technology to deliver user services. Glen will lead a discussion of recent and emerging trends in technology and how libraries will be affected by those trends. You will learn about recent developments as wells as what to watch for in the coming year. Discussion will focus on trends relating to desktop/mobile computing, storage, software, networking, and the Internet.