SWON Libraries

Co-Sponsored by the Special Libraries Association: Cincinnati Chapter

Date & Time

Wednesday, August 13th, 2008

2:00 p.m. - 3:30 p.m.

Location

SWON Libraries Office

Speaker(s)

Goldie Newman has successfully taught the skills of appropriate communication to hundreds of staff members in Canadian Libraries.

Goldie is a member of the Ontario Association of Professional Social Workers, The Ontario College of Social Workers and is Board Member of the Employee Assistance Program Association of Toronto.

Description

PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE.

The first part of the seminar is entitled, “Don’t Let Other People Decide How You will Behave.” It will introduce the Assertive Communication Theoretical Model which is recognized as the most effective method of communication for the workplace. Everyone faces stressful and difficult situations every day no matter what the setting. Assertive communication theory recognizes that it is generally not the technical aspects of work that cause stress and frustration. It is in the interpersonal exchanges. With the use of assertive language and behavior, people find situations not only more manageable but more satisfying. The goal is for one to feel good about themselves, the people with whom they interact and the organization they represent.

Critical Learning Questions

How does one make a choice in how to respond?
How does one effectively deal with criticism while still learning from it?
What does one do when confronted by aggression?
How does one respond to racist remarks or personal put-downs

Audience

People of any age or level of experience will benefit from acquiring assertive communications skills such as: expressing messages confidently minimizing misunderstandings turning confrontation into cooperation listening to what is really being said building trust and respect