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August 2nd
Handling Customer Complaints without Taking Things Personally
Handling Customer Complaints without Taking Things Personally
Co-Sponsored by the Cincinnati Chapter of the Special Libraries Association
Wednesday, October 8th, 2008
2:00 p.m. - 3:30 p.m.
SWON Libraries Office
Greg R. Notess has been writing, speaking, and consulting about Internet information resources and search engines since 1991. A three-time Information Authorship award winner, he is the "On the Net" and "Internet Search Engine Update" columnist for ONLINE. Greg is the author of several Internet books, including his latest, Teaching Web Search Skills: Techniques and Strategies of Top Trainers, and the first three editions of Government Information on the Internet.
An internationally known conference speaker on search engines and other Internet topics, Greg has spoken at conferences such as Internet Librarian, Online Information, Web Search University, the Special Libraries Association annual conference, and international meetings in London, Tel Aviv, Oslo, Stockholm, Paris, Pretoria, Montreal, Copenhagen, Sydney, Zagreb, and several locations in India.
On the Web, Greg maintains Search Engine Showdown (http://searchengineshowdown.com/), which reviews, compares, analyzes, and tries to keep current with the rapidly changing Web search tools. Greg has consulted for several major (and minor) search engines and is also a professor and reference librarian at Montana State University-Bozeman.
PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE
Every year, the search engines introduce new products, redesign their interfaces, change ranking algorithms, and add or remove search features. Some can significantly change search strategies and they type of results found. Keeping up with all the changes is a daily task. This seminar wades through all the news, new products, and changes and then highlights the most significant changes at each engine that effects search. Discover what has changed at Google, Yahoo!, Live Search, Ask, Gigablast, Exalead, and any new or upcoming search engines.
Critical Learning Questions
What are the most significant changes at the search engines in the last year?
What impact do these have on search strategies?
What new search capabilities are available?
Are any new search engines worth exploring?
This seminar is designed for librarians and information professionals who are frequent Web searchers. Experience and familiarity with each of the search engines is helpful. The content is targeted at those who are already familiar with the basics of Web search.