News
Photos
Facebook
TwitterUpcoming Events
August 2nd
Handling Customer Complaints without Taking Things Personally
Handling Customer Complaints without Taking Things Personally
Co-Sponsored by the Cincinnati Chapter of the Special Libraries Association
Wednesday, October 22nd, 2008
2:00 p.m. - 3:30 p.m.
SWON Libraries Office
Greg R. Notess has been writing, speaking, and consulting about Internet information resources and search engines since 1991. A three-time Information Authorship award winner, he is the "On the Net" and "Internet Search Engine Update" columnist for ONLINE. Greg is the author of several Internet books, including his latest, Teaching Web Search Skills: Techniques and Strategies of Top Trainers, and the first three editions of Government Information on the Internet.
An internationally known conference speaker on search engines and other Internet topics, Greg has spoken at conferences such as Internet Librarian, Online Information, Web Search University, the Special Libraries Association annual conference, and international meetings in London, Tel Aviv, Oslo, Stockholm, Paris, Pretoria, Montreal, Copenhagen, Sydney, Zagreb, and several locations in India.
On the Web, Greg maintains Search Engine Showdown (http://searchengineshowdown.com/), which reviews, compares, analyzes, and tries to keep current with the rapidly changing Web search tools. Greg has consulted for several major (and minor) search engines and is also a professor and reference librarian at Montana State University-Bozeman.
PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE
Take a look at the other side of Web 2.0: the new online Web services tools that make sharing, embedding, and collaborating easier online. Explore ways that Web-based software can be used within organizations to work together on projects and documents. See how to embed presentations, images, spreadsheets, lists, videos, RSS feeds, documents, and other information from one site into another. Investigate tracking options, comment capabilities, and remote hosting. See how other Web-based tools can be used to edit images, manage projects, create flowcharts, build databases, and convert files, all without needing to download and install software.
Critical Learning Questions
What range of Web-based software is available?
How does such software track multiple versions?
What shared editing capabilities are available?
What special functions can be achieved using this software?
This seminar targets librarians, information professionals, managers, and other frequent Web users. Access to the Web with a browser that supports Flash, Javascript, and Java applications is helpful (in other words, you can view a YouTube video). Some of these tools will not work for those behind very restrictive firewalls with Flash and Javascript disabled.