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August 2nd
Handling Customer Complaints without Taking Things Personally
Handling Customer Complaints without Taking Things Personally
Co-Sponsored by the Cincinnati Chapter of the Special Libraries Association
Wednesday, February 11th, 2009
2:00 p.m. - 3:30 p.m.
SWON Libraries Office
David Lee King is the Digital Branch & Services Manager at the Topeka & Shawnee County Public Library, where he plans, implements, and experiments with emerging technology trends. He speaks internationally about emerging trends, website usability and management, digital experience planning, and managing techie staff, and has been published in many library-related journals. David was named a Library Journal Mover and Shaker for 2008, and recently published his first book,Designing the Digital Experience. David writes the Internet Spotlight column in Public Libraries Magazine with Michael Porter, and maintains a blog at http://www.davidleeking.com
PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE.
Web site management can be a daunting task, especially for busy, short-staffed libraries. This session will help library Web managers and Web teams get a handle on what's involved in Web site management. Learn the basics of managing, designing and improving a library Web site. Topics include Web site management structure and basic design and content tips.
Critical Learning Questions
What's the basic knowledge you need to manage a library Web site?
What are the current best practices of Web site management?
What emerging trends affect library Web sites, and how should we respond to them?
These presentations are designed for anyone who designs library Web sites, writes content for their Web site, or wants to improve their Web site's usefulness to their customers.