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August 2nd
Handling Customer Complaints without Taking Things Personally
Handling Customer Complaints without Taking Things Personally
Co-Sponsored by the Cincinnati Chapter of the Special Libraries Association
Wednesday, March 11th, 2009
2:00 p.m. - 3:30 p.m.
SWON Libraries Office
Greg R. Notess has been writing, speaking, and consulting about Internet information resources and search engines since 1991. A three-time Information Authorship award winner, he is the "On the Net" and "Internet Search Engine Update" columnist for ONLINE. Greg is the author of several Internet books, including his latest, Teaching Web Search Skills: Techniques and Strategies of Top Trainers, and the first three editions of Government Information on the Internet.
An internationally known conference speaker on search engines and other Internet topics, Greg has spoken at conferences such as Internet Librarian, Online Information, Web Search University, the Special Libraries Association annual conference, and international meetings in London, Tel Aviv, Oslo, Stockholm, Paris, Pretoria, Montreal, Copenhagen, Sydney, Zagreb, and several locations in India.
On the Web, Greg maintains Search Engine Showdown (http://searchengineshowdown.com/), which reviews, compares, analyzes, and tries to keep current with the rapidly changing Web search tools. Greg has consulted for several major (and minor) search engines and is also a professor and reference librarian at Montana State University-Bozeman.
PLEASE NOTE: THIS PROGRAM IS DELIVERED THROUGH WEB CONFERENCING TO THE SWON LIBRARIES OFFICE.
Beyond the one or two word Web search, this course covers details of advanced searching strategies on the major Web search engines: Google, Yahoo!, Live Search, or others with unique Web databases and features. Learn advanced techniques for language searching, unusual field search options, Boolean, adjacency, limits, truncation and customization. From link searching to cache delving to search switching, discover new ways to dig deeply into the results of the major Web databases.
Critical Learning Questions
How to expand a search to find otherwise hidden content?
What are some useful advanced search features of the search engines?
Which search strategies can find additional results?
Why do odd results sometimes appear in search results?
This seminar is designed for librarians and information professionals who are frequent searchers. Experience with Google and other search engines is helpful. The content is targeted at those who are already familiar with the basics of Web search and have some familiarity with advanced search pages.